Privacy Policy

  1. Background

    Thanks for visiting our Privacy Policy (Policy), we are Mom’s Friendly Development Company Unit Trust (MFDC, we, our, us and other similar terms). We are committed to providing quality services to you and this Policy outlines our ongoing obligations in respect of how we manage your Personal Information.

    When we talk about Personal Information, we mean information or an opinion about an identifiable individual (not a company), whether or not that information or opinion is true or in a material form (Personal Information).

  2. Disclaimer

    While your privacy is important to us, nothing in this Privacy Policy constitutes a voluntary opt-in to any privacy laws, anywhere in the world, which we are not statutorily bound to comply with.

  3. Collection of Personal Information

    1. How MFDC collects Personal Information

      We collect Personal Information in the ordinary course of our business, which is the provision of our software development services. Personal Information is collected when you:

      1. contact or correspond with us via email, telephone or via our website;
      2. when you enter Personal Information, or otherwise interact with us via Freecamp;
      3. purchase or enquire about our software development services; or
      4. make other customer service related enquiries.

      Information will only be collected directly from you unless you authorise another person to provide the information.

    2. What Personal Information is collected?

      The types of Personal Information we collect include your name, address, telephone number, email, and any additional information you provide to us.

      Where you contact us on behalf of your employer, the information you provide often contains information about your employment, position and employers contact details. In those circumstances certain employment information is collected.

    3. Our customer’s Personal Information

      Where you ask us to provide services with respect to your software or systems, and those services require the use of Personal Information, we may have access to the Personal Information your business manages. Our use of such Personal Information is subject to the obligations of confidence set out in the software development agreement we have with you.

  4. How MFDC uses Personal Information

    1. Why we collect Personal Information

      We collect your Personal Information for the primary purpose of providing our software development services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

      Examples of when we may use your Personal Information include:

      1. informing you about our software development services;
      2. providing you with the software development services you have requested;
      3. administration needs in relation to providing you with services;
      4. dealing with requests, enquiries or complaints and other customer care related activities; and
      5. carrying out any activity in connection with a legal, governmental or regulatory requirement imposed on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
    2. Direct marketing

      With respect to work provided subject to a Service Agreement:

      Where you provide us with consent to do so (e.g. if you have subscribed to our email lists or have indicated that you are interested in receiving offers or information from us), we may send you marketing communications by email about our services that we feel may be of interest to you.

      You can opt-out of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

  5. Data retention and security

    1. Security mechanisms we employ

      Generally, we store your Personal Information using secure servers protected from unauthorised access, modification and disclosure. However, like most businesses, we hold some information on our staff’s computers (such as emails from you) and where necessary as hard copy files (such as printed invoices).

      Our systems are located in Australia and are managed by us and our service providers. Personal Information that we store or transmit is protected by security and access controls, including username and password authentication, multi-factor authentication, and data encryption (such as OpenSSH Certificate backed encryption) where appropriate.

      In our dealings with third party service providers, we take care to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

    2. How long we keep your Personal Information

      We retain your Personal Information for as long as is necessary to provide our software development services to you, as required for our internal business operations, and to comply with our legal obligations.

      If we hold Personal Information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the Australian Privacy Principles (APP), unless we are prevented from doing so by law.

      Under Australian law, financial records, such as those relating to financial transactions, must be retained for 7 years after the transactions associated with those records are completed.

      If you no longer want us to use your Personal Information, you can request that we erase it. Where possible we will do so in accordance with the APPs. However, where you request the erasure of your Personal Information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of our software development agreement and take other actions permitted by law. Any information we retain will be handled in accordance with this Policy.

  6. Disclosure of your Personal Information

    1. Who we share your Personal Information with?

      Your Personal Information may be disclosed to:

      1. our employees, a related company and our professional advisers (lawyers, accountants, financial advisers, etc.);
      2. regulators and government authorities in connection with our compliance procedures and obligations, including law enforcement agencies to assist in the investigation and prevention of criminal activities;
      3. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
      4. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
      5. a rights holder in relation to an allegation of intellectual property infringement;
      6. third party contractors, suppliers and service providers with whom we have a business association, including:
        1. administration service providers; and
        2. information technology service providers, including cloud application providers such as Freedcamp, Inc.

      We will not disclose your Personal Information other than in accordance with this Policy without your consent.

    2. Offshore transfers

      We may disclose your Personal Information to third party contractors, service providers and suppliers with whom we have a business association. Our engagement of service providers, such as those who operate cloud services, may have international data centres and disaster recovery sites. Consequently, these providers may have access to your information offshore. We rely solely on reputable organisations for such cloud services.

  7. Anonymity and use of pseudonyms

    If you contact us with a general enquiry, we may interact with you anonymously or through the use of pseudonyms. However, you are required to provide true and accurate details when requesting the supply of goods or provision of services. You agree you will provide accurate information if we require it.

  8. Access to Personal Information and corrections

    We endeavour to only hold Personal Information that is accurate, complete and up-to-date. You have the right to make a request to access Personal Information which we hold about you and to request corrections of any errors in that data. To make an access or correction request, contact us using the contact details provided at the end of this Policy.

    In order to protect your Personal Information, when you contact us, we may require identification from you before releasing the requested information or making the correction.

  9. Communications and privacy concerns

    Your privacy is important to us. If you have any complaints, concerns or questions about our handling of your Personal Information, we ask that you first contact our privacy officer whose contact details are listed below. We will investigate your complaint and reply to you in writing if you provide us with contact details and request us to do so.

    (07) 5641 0288
    P.O Box 186
    Varsity Lakes, QLD 4227

    If, after we have conducted our investigations you are still not satisfied, then we ask you to consult with the Office of the Australian Information Commissioner:

    1300 363 992 (from overseas +61 2 9284 9749)
    GPO Box 5218
    Sydney, NSW 2001
  10. Variations to this Policy

    We will need to change this Policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

    When we do change the Policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this Policy will always be available on this page.